22bmw Privacy Policy – How We Handle Your Data

Section 1

Information We Collect

22bmw collects personal data from you in the following ways: directly from you when you register an account or interact with the Platform; automatically as you use the Platform; and, in limited circumstances, from third parties such as payment processors. The categories of personal data we collect include:

• Identity data: full name, date of birth, nationality, and copies of government-issued identification documents where required for KYC verification.
• Contact data: email address, mobile phone number (primarily used for bKash/Nagad account linking and account security), and optionally a residential address.
• Financial data: deposit and withdrawal transaction records, payment method identifiers (e.g. the last four digits of a bKash number or a masked bank account reference), and account balance history.
• Technical data: IP address, device type, browser type and version, operating system, session timestamps, and pages visited — collected automatically via server logs and cookies.
• Usage data: betting history, game session logs, bonus usage records, support ticket history, and any communications you send to 22bmw via email or live chat.

Section 2

How We Use Your Information

22bmw processes personal data only for specified, explicit, and legitimate purposes. We do not use your data in any way that is incompatible with the purpose for which it was originally collected. The primary purposes for which we use your personal data are:

• Account creation and management: to set up and maintain your 22bmw account, verify your identity, and process your KYC documentation.
• Service delivery: to process deposits and withdrawals via bKash, Nagad, Rocket, and other supported payment methods; to provide access to betting markets, casino games, and other Platform features.
• Fraud prevention and security: to detect, investigate, and prevent fraudulent transactions, money laundering, and other illegal activity; to protect the integrity of the Platform and its users.
• Responsible gaming: to monitor betting patterns that may indicate problem gambling and to apply deposit limits, self-exclusion, or time-out tools where necessary.
• Customer support: to respond to your enquiries, complaints, and support requests; to maintain a record of our communications with you.
• Platform improvement: to analyse aggregated, anonymised usage data to improve the performance, security, and user experience of 22bmw.bet.

Section 3

Legal Basis for Processing

22bmw processes your personal data only where a valid legal basis exists to do so. Depending on the purpose of processing, the applicable legal basis is one or more of the following:

• Contractual necessity: processing is necessary to perform the contract between you and 22bmw (i.e. to operate your account, process bets, and facilitate payments).
• Legal obligation: processing is necessary to comply with applicable laws, including anti-money-laundering regulations and KYC requirements.
• Legitimate interests: processing is necessary for 22bmw's legitimate interests in fraud prevention, Platform security, and service improvement, provided those interests are not overridden by your rights.
• Consent: where we rely on your consent to process personal data (for example, for optional analytics cookies), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

Section 4

Sharing Your Information

22bmw does not sell, rent, or trade your personal data to or with any third party for marketing or commercial purposes. We may share your personal data with third parties only in the following limited circumstances:

• Payment processors: we share transaction data with bKash, Nagad, Rocket, Upay, and other payment service providers solely to process your deposits and withdrawals. These providers act as data processors and are contractually bound to handle your data securely.
• Game providers: limited session and account data may be shared with licensed game studios (such as Pragmatic Play, Evolution Gaming, and Spribe) to authenticate your session and enable gameplay. These studios do not receive your financial data.
• Legal and regulatory authorities: we may disclose personal data to law enforcement, regulatory bodies, or other government authorities where we are required to do so by applicable law, court order, or where we believe disclosure is necessary to prevent fraud or protect the rights of 22bmw or third parties.
• Business transfers: in the event of a merger, acquisition, or sale of all or part of 22bmw's business, your personal data may be transferred to the relevant successor entity, subject to the same protections described in this Policy.

Section 5

Payment Data and Financial Privacy

22bmw takes the security of payment and financial data with particular seriousness. We do not store full bKash, Nagad, Rocket, or bank account numbers on our servers. Where account identifiers are stored, they are masked (for example, only the last four digits of a mobile wallet number are retained in our records). All payment transactions are processed over encrypted connections.

Transaction records (amounts, timestamps, payment method type, and status) are retained for a minimum of five years to comply with financial record-keeping obligations. This retention period may be extended where required by law or ongoing investigation.

Section 6

Cookies and Tracking Technologies

22bmw.bet uses cookies and similar tracking technologies to operate the Platform and improve user experience. We use three categories of cookies:

• Essential cookies: strictly necessary for the Platform to function. These include session authentication tokens that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled without breaking core functionality.
• Analytics cookies: optional cookies that help us understand how users navigate 22bmw.bet — for example, which pages are visited most frequently or where users encounter difficulties. Analytics data is aggregated and anonymised. You may opt out via your browser settings.
• Preference cookies: optional cookies that remember your Platform settings and preferences (for example, your preferred language). Disabling these cookies means your preferences will not be saved between sessions.

Most web browsers allow you to control cookie settings through the browser's settings menu. Disabling essential cookies may affect Platform functionality. 22bmw does not use third-party advertising cookies or tracking pixels.

Section 7

Data Retention

22bmw retains personal data only for as long as is necessary for the purpose for which it was collected, or as required by applicable law. In practice, this means: account data is retained for the duration of your active account plus a period of at least five years after account closure, to comply with anti-money-laundering and financial record-keeping obligations; technical and usage data logs are typically retained for 12 months before being anonymised or deleted.

Where you have exercised your right to erasure, we will delete or anonymise your personal data within 30 days, except where retention is required by law (for example, transaction records subject to financial reporting obligations). In such cases, only the minimum data required by law will be retained, and it will not be used for any other purpose.

Section 8

Your Rights

As a user of 22bmw, you have the following rights in relation to your personal data. To exercise any of these rights, please contact 22bmw support using the email address at the bottom of this page. We will respond to all valid requests within 30 days.

• Right of access: you may request a copy of all personal data 22bmw holds about you, along with information about how it is processed.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you may request that it be corrected or completed.
• Right to erasure: you may request that 22bmw delete your personal data where it is no longer necessary for the purpose for which it was collected, subject to legal retention obligations.
• Right to restrict processing: you may request that 22bmw restrict processing of your data in certain circumstances — for example, where you contest its accuracy or object to its use.
• Right to object: where 22bmw processes your data on the basis of legitimate interests, you may object to that processing. We will cease processing unless we can demonstrate compelling legitimate grounds that override your rights.

Please note that exercising certain rights (for example, requesting erasure) may result in the closure of your account and the forfeiture of any remaining balance, where that balance cannot be separated from the data subject to erasure.

Section 9

Security Measures

22bmw implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, access controls limiting which staff members can access personal data, regular security audits, and two-factor authentication options for user accounts.

While 22bmw takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. In the unlikely event of a data breach that poses a significant risk to your rights, 22bmw will notify affected users as promptly as practicable and take all available remedial steps.

Section 10

Children and Minors

22bmw is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from any person under the age of 21. If we become aware that personal data has been collected from a person under 21, we will delete that data immediately and close the associated account. If you believe a minor has registered an account on 22bmw.bet, please contact us immediately at [email protected] so that we can investigate and act promptly.

Section 11

Changes to This Privacy Policy

22bmw reserves the right to update or amend this Privacy Policy at any time. Where a change is material, we will endeavour to notify registered users via the Platform or by email before the change takes effect. The date at the top of this page indicates when this Policy was last updated. Your continued use of 22bmw.bet after any update constitutes your acceptance of the revised Policy. We encourage you to review this page periodically to stay informed about how we protect your data.